Defense contractor Raytheon double bills drivers in Tyler with TaxTag
From Staff and Wire Reports
Tyler Morning Telegraph
Since tolls began on Loop 49 last Thanksgiving, Texas Department of Transportation Spokesman Larry Krantz says 16 of about 40,000 tollway patrons have been "doubled billed" for its use.
Krantz said the number of problems motorists are experiencing are statistically insignificant, but that even those few are too many in the wake of a much larger billing dilemma in the Austin area.
TxDOT has recently received reports that about 50,000 motorists were recently billed twice due to an equipment malfunction.
"We do not have a problem like they have in Austin, but we are working to solve our problem quickly," Krantz said.
Krantz said TxDOT is working closely with Raytheon, its contractor for operating the toll gantries on Loop 49 as well as with the Texas Turnpike Authority to make sure the problem is solved in a timely manner.
In the meantime Krantz said anyone who receives an incorrect tolling bill from Loop 49 or any other toll road should call the TxTAG Customer Service Center in Austin by calling 1-888-GO-TxTAG.
Krantz said about 1,400 cars and trucks travel the completed first leg of Loop 49 between Broadway Avenue and US Highway 155.
Segment 2, which will connect US 69 and FM 756, or Paluxy Drive, is scheduled to open this fall.
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